At Bella Flames, we strive to provide high-quality products and an excellent shopping experience. We understand that sometimes things don’t go as planned, so we’ve created a simple and transparent refund and return policy to ensure your satisfaction.

Return Policy:
We accept returns for items that are damaged or incorrect upon delivery. If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order, and we will gladly arrange for a return or exchange.

To initiate a return:

1. Contact us through the “Contact Us” page with your order number and photos of the damaged or incorrect item.
2. Once approved, we will guide you through the return process and provide you with the necessary details.
3. Products should be returned in their original packaging, unused, and in the same condition as received.

Refunds:
Refunds will only be issued for items that are damaged or incorrect, following a successful return. Refunds will be processed within 7-10 business days from the date the returned item is received.

Please note that:

• We do not offer refunds for products returned due to customer preference or change of mind.
• Shipping fees are non-refundable.
• If the returned items are not in their original condition, a partial refund or no refund may be issued.

If you have any questions or concerns about returns or refunds, feel free to contact us directly.

Contact Us:
If you need any assistance or further clarification regarding returns or refunds, please reach out to us at [email protected].