Welcome to Bella Flames! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms. Please read these terms carefully before proceeding.

1. Agreement to Terms

By accessing or using our website, you agree to be bound by these Terms and Conditions, as well as any applicable laws and regulations. If you do not agree with these terms, you should not use our website.

2. Product Information

At Bella Flames, we offer a variety of candle supplies, including candle boxes, containers, lids, and wax. We make every effort to display product information, including descriptions and images, as accurately as possible. However, we do not guarantee that the product descriptions or images are always accurate, complete, or error-free.

3. Order Process

All orders placed on Bella Flames are subject to availability. Once an order is placed, we will process it and confirm the details of your purchase. A confirmation email will be sent to you once your order is processed. We reserve the right to refuse or cancel an order for reasons such as product availability, payment issues, or fraud prevention.

4. Payment Method

Currently, we only accept Cash on Delivery (COD) as a payment method for all orders. When your order arrives at your delivery address, you will be required to pay the amount in cash to the delivery agent.

5. Shipping and Delivery

We offer worldwide shipping for our products. Shipping costs and delivery times will be calculated at checkout based on your location. Delivery times may vary, but we aim to ship orders within 1-2 business days after order processing.

For international orders, you may be subject to local import taxes or customs duties, which are your responsibility. Bella Flames is not responsible for any additional charges once the package has left our facility.

6. Returns and Refunds

We accept returns for items that are damaged or incorrect upon delivery. If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order, and we will arrange for a return or exchange. We do not accept returns for products based on customer preferences or change of mind.

Refunds will only be issued for damaged or incorrect items, following a successful return process. Shipping fees are non-refundable, and the returned items must be in their original condition to receive a refund.

For more details, please refer to our Refund & Return Policy.

7. Customer Responsibilities

You are responsible for providing accurate and complete information when placing an order, including your shipping address. Bella Flames will not be held responsible for any delays, losses, or costs incurred due to incorrect or incomplete information provided by you.

8. Use of the Website

You agree to use Bella Flames’ website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit their use of the site. You are prohibited from posting or transmitting any material that is unlawful, harmful, defamatory, or otherwise objectionable.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Changes to Terms and Conditions

Bella Flames reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the updated date. By continuing to use our website after such changes, you accept the modified Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the country in which Bella Flames operates. Any disputes will be resolved under the jurisdiction of the relevant courts.

13. Contact Us

If you have any questions or need further clarification regarding these Terms and Conditions, please don’t hesitate to contact us at [email protected].